Terms of Service
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NovaTech Solutions is legally operated by NovaTech Solutions LLC.
Business: NovaTech Solutions LLC · novatech-dc.com · info@novatech-dc.com · 202-883-8537
1. Scope of services
NovaTech Solutions LLC, doing business as NovaTech Solutions (“we” or “the company”), offers web design and development, online stores, maintenance, business automation, digital consulting, and integrations. The exact scope of each project is defined in writing in the accepted, signed quote.
2. Payments
- New payments take place on Clover’s secure checkout page. We do not receive or store your card number or security code.
- Available payment methods depend on our Clover account and are shown at checkout.
- Fixed-price packages are paid after project approval and payment is enabled. Monthly maintenance requires a separate recurring billing agreement; it is not purchased as a one-time payment.
- New website proposals, including custom projects, require a 50% deposit rounded to the nearest cent. It is credited toward the total; the balance is due after final approval and before launch.
- Clover emails a receipt when payment completes. Previous Stripe payments and subscriptions continue to be managed through Stripe until canceled or migrated by agreement.
3. Revisions policy
Each package includes a defined number of revision rounds (1 for Starter, 2 for Professional, 3 for Premium). Additional revisions are quoted as add-ons.
4. Client responsibilities
The client commits to timely provide:
- Logo, photos, copy, service/product lists.
- Contact information and hours.
- Social media links and Google Map location.
- References to websites they like.
- Written feedback at each revision round.
5. Delivery timelines
Project start and scheduling Website design and development begin only after the consultation is completed, the project proposal is accepted, and the 50% deposit has been received. Required content, access and approvals must also be ready. We confirm the start and delivery schedule afterward, based on the agreed scope and team availability. Dates discussed beforehand are planning estimates, not confirmed delivery dates. The deposit is rounded to the nearest cent and credited toward the total. The balance is due after final approval and before launch.
6. Approval before launch
Before publishing the site on its final domain, the client must formally approve (via WhatsApp or email) the final content. Once live, additional adjustments are considered maintenance.
7. Portfolio permission
Unless the client expressly requests otherwise, we may showcase the finished site in our public portfolio for promotional purposes. The client may request in writing to be excluded.
8. Limitation of liability
Our total liability for any claim arising from the project is limited to the amount actually paid by the client. We are not liable for lost profits, indirect damages, issues caused by third-party services (hosting, domains, plugins), or content provided by the client.
9. Termination
Either party may terminate the project with written notice. If the client terminates after work has begun, the deposit is non-refundable, and work performed will be billed proportionally.
10. Governing law
These terms are governed by the laws of the District of Columbia, United States, where NovaTech Solutions LLC is registered. Any dispute will preferably be resolved through mediation; otherwise, by the corresponding competent courts.
11. SMS Terms — planned service
NovaTech Solutions LLC plans to offer customer support, appointment reminders, and service/project updates by text. Promotional messages, marketing, and authentication texts are excluded.
Enrollment is voluntary, separate from general agreements, and is not a condition of purchase. You can submit an inquiry without choosing SMS. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out or HELP for help once the service is configured and verified. Configuring and verifying STOP/START/HELP, synchronizing opt-outs, and enforcing checks before sending are pending launch requirements. This form does not yet process these keywords or activate outbound messaging. A new inquiry does not override an earlier opt-out.
For help or consent-related requests, email info@novatech-dc.com.
Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how phone numbers and consent evidence are handled. Demo selections are tests; they do not create real enrollment.
The initial program is limited to US customers. Administrators manage help and withdrawal requests received at info@novatech-dc.com. The web withdrawal form and local blocking workflow are prepared but not yet published. Provider synchronization remains pending; sending is disabled. Re-enrollment requires verification and is not available through the inquiry form.
Twilio is the planned SMS delivery provider, with access limited to the number, message content, and delivery and opt-out metadata needed to provide the service. Configuration and verification remain pending; this does not mean delivery is already active.